Refund policy

TRAUSTON LLC — Return and Refund Policy

Last Updated: October 18, 2026

Returns, Refunds, and Replacements

TRAUSTON LLC offers made-to-order apparel and everyday goods produced through independent fulfillment partners, including Printify. Each product is prepared specifically after an order is placed.

We are committed to fair customer service and resolving legitimate product and fulfillment issues.

Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, misprinted, or different from what you ordered, please contact us at trenten@trauston.com within 30 calendar days of delivery.

Include the following information:

  • Your order number
  • A description of the issue
  • Clear photographs showing the defect or incorrect item, when possible

We will investigate the issue with our fulfillment partner.

For confirmed manufacturing errors, damage, or incorrect items, we will arrange an appropriate replacement or refund at no additional product or shipping cost to you.

Size, Color, and Change-of-Mind Returns

Because our print-on-demand products are made specifically for each order, we generally cannot accept returns or exchanges for:

  • Incorrect sizes selected by the customer
  • Changes of mind or personal preferences
  • Ordering the wrong color or design
  • Minor color variations resulting from screen displays or normal production differences

We encourage customers to carefully review product descriptions, available images, and size charts before purchasing.

These restrictions do not affect any rights provided by applicable consumer protection laws.

Order Cancellations and Changes

If you need to cancel or modify an order, contact us immediately at trenten@trauston.com.

We will make reasonable efforts to accommodate the request before production begins.

Once an order has entered production, cancellations, modifications, or refunds cannot be guaranteed.

Approved Returns

Please do not send merchandise to the shipping address printed on the package or directly to a production facility without contacting us first.

If a return is necessary for an approved claim, we will provide the appropriate return instructions.

For confirmed defective or incorrect merchandise, TRAUSTON will arrange or cover reasonable return shipping when a physical return is required.

Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Refund processing times depend on the payment processor and financial institution.

If you have not received a confirmed refund after a reasonable processing period, please contact us.

TikTok Shop and Marketplace Purchases

Purchases made through TikTok Shop or other third-party marketplaces are also subject to the applicable marketplace’s return, refund, and buyer-protection policies.

Where marketplace requirements differ from this policy, the applicable marketplace rules and mandatory consumer protection laws will govern.

Customers may need to submit requests directly through the platform where the order was placed.

Contact Information

TRAUSTON LLC

Email: trenten@trauston.com

Official Website: https://www.trauston.com

Shopify Store: https://t1fjsw-pa.myshopify.com